- Reservation Policy
Reservations are necessary to guarantee customers the bounce house at the date they want it.
- Deposit Policy
A $25 deposit is required on orders under $199.00
A $50 deposit is required on orders over $200.00
Deposit will only be refunded due to bad or uncertain weather conditions.
- Payment Policy
Payment is due in full upon delivery.
- Weather Policy
In bad or uncertain weather conditions, customers will be contacted before any delivery is dispatched.
If a customer cancells a Bounce House due to bad or uncertain weather conditions, then NO CHARGES will apply.
If a customer agrees to have a Bounce House delivered in bad or uncertain weather conditions, then ALL CHARGES will apply.
- Cancellation Policy
Due to the fact that deposits are always required and the nature of our business, we insist that customers notifiy us as soon as possible to cancel any reservations.
Big City Moonwalks reserves the right to cancel any reservation at the company’s discretion. Circumstances that may warrant cancellation are bad or uncertain weather conditions, event area is unsafe, unclean, or unfit for the unit, payment is not made upon delivery, or any other seen or unseen situation that the company feels is in it’s best interest to cancel the reservation of any product or service.
All orders must be confirm before delivery. Orders that cannot be confirmed will be cancelled.
- Damage and Cleaning Policy
Parents are responsible for any damages that occur from improper usage of the Bounce House and/or damage from neglect of proper supervision.
It is understood that normal wear and tear damage is a different subject and NOT the responsibility of the renter.
If food, drink, toys, or other items have soiled or damaged the inside of the Bounce House, then a cleaning charge of not less than $50 will be charged.
If silly string is allowed to be used on or in a bounce house, permanent damage WILL occur to the bounce house and the renter will be responsible for the replacement cost of the bounce house.